Refund policy

RETURN POLICY

We stand behind everything we sell.

If you are not satisfied with your shopivii purchase, you may return it for a replacement or refund within 30 days of purchase.

The return shipping cost and any customs duties or import taxes incurred on the returned package are the customer's responsibility. We are not liable for any damage caused by improper use, accidents, or customer handling.

If the return is due to a product quality issue, shopivii will cover all return shipping expenses, and no additional shipping fees will be charged for exchanges.

All refunds will be processed only after we receive and inspect the returned item to confirm it is undamaged and in resalable condition.

If more than 30 days have passed since your purchase, we cannot offer you a refund or exchange.

1. Return Conditions

To be eligible for a return, your item must meet the following requirements:

The item must be unused.
The item must be in the same condition as when you received it.
The item must be in its original packaging.
Proof of purchase is required to complete the return.

Our return policy does not cover:

Ordinary wear and tear
Damage caused by improper use
Accidental damage
Damage caused by misuse, neglect, or unauthorized modifications

2. Warranty Period

Under normal conditions and correct use, all shopivii products come with a 2-year warranty from the date of purchase.

This warranty covers:

Manufacturing defects
Production issues
Design-related flaws

The warranty does not cover:

Normal wear and tear
Material fatigue after extended use
Corrosion or deterioration caused by external factors
Damage caused by misuse, neglect, or accidents

Damage caused by wear and tear, misuse, or neglect may be repairable for a reasonable fee, but it is not covered under the warranty.

3. Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

If approved:

Your refund will be processed.
The amount will be returned to your original payment method, including your credit card or PayPal account.
Processing time may vary depending on your payment provider.

4. Late or Missing Refunds

If you have not received your refund yet, please follow these steps:

Check your bank account again.
Contact your credit card company, as refunds may take additional time to be posted.
Contact your bank, as there may be a processing period before the refund appears.

If you have completed these steps and still have not received your refund, please contact us.

Contact Us

If you have any questions regarding returns, refunds, or warranty service, please contact us:

Website:
https://www.shopivii.com

Email:
service@shopivii.com

Address:
4609 NE Killingsworth St APT 16, Portland Oregon 97218, United States

Thank you for choosing shopivii.